OUR GUEST REACHED OUT to after-hours and the call was answered almost immediately. The agent took the guest's information and offered to call the guest and work directly with them.
Within 20 minutes, we received a call back letting us know what that the guest was taken care of. The guest contacted us to let us know they were very pleased with the service.
WE HAVE BUILT A strong reputation for reliability, excellance and quality. ALL7 has extended this, out of our own working hours, by exceeding travellers' expectations with service that is second to none, in circumstances where assistance and excellence are not just words.
ALL7 PROVIDES A COST-EFFECTIVE service, meeting all of our business needs and expectations.
As a leading TMC in the UK, we pride ourselves on personal service. It is reassuring to know that our clients and our Counsellors receive the same level of service and support from the team at ALL7.
I WOULD ESPECIALLY LIKE to recognise "Josephine" with the after hours team. She worked with me into the very late hours trying to reroute the guys after we were notified of the flight cancellations very late in the day. Please ensure that she gets the recognition for a job well done.
WORKING WITH ALL7 HAS been an important strategic decision for us - one that has proven successful. The significance of finding the right partner for this key area of our operation cannot be underestimated. We have no hesitation in recommending ALL7 to others.
